جستجوی مقالات مرتبط با کلیدواژه « اعتماد عمومی » در نشریات گروه « مدیریت »

Social capital encompasses concepts such as participation, trust, and cooperation among members of a group or society. Understanding social capital correctly can contribute to societal progress, development, and enhanced social, economic, and political performance and efficiency. Rulers and policymakers have long been concerned with the development and governance of social capital. This article aims to identify the key factors influencing the future of social capital and examine their mutual effects, considering a horizon of 2031 through a structural analysis approach. The research is applied in nature, employing reliable sources, document review, and field methods (questionnaires and expert panels) as complementary techniques. Participants were a group of experts chosen purposively based on their analytical assistance potential for the research objectives. Nineteen experts were involved in the study through conscious selection. The results suggest an uncertain future for Iran's social capital, emphasizing the need for governors and policymakers to focus on identifying and managing strategic and critical components related to this issue. The research analyzes nine significant factors influencing the future of social capital and provides recommendations for its maintenance and improvement.

The purpose of this research is to study the demographic factors affecting the bureauphile and its relationship with organizational culture. The research method is descriptive-survey of correlation type. In the organizational culture questionnaire section, the target population is the employees of government organizations, and in the clientele's perspective questionnaire section, the clients of these organizations are formed. The required sample size for the organizational culture questionnaire was estimated to be approximately 365 people, and the required sample size for the clientele's perspective questionnaire to the administrative system was estimated to be approximately 381 people, for more certainty, 450 questionnaires were distributed for each and finally 400 questionnaires were collected, a stratified random sampling method was used to sample the employees of government organizations and a cluster sampling method was used for the clients. For analyzing the data obtained from the samples, descriptive and inferential statistics methods were used and all statistical calculations were done through SPSS software. According to the results of the research, there is a correlation between organizational culture and bureauphile, and demographic factors can promote bureauphile. Also, there is a significant relationship between the number of visits, gender and income with bureauphile, but there is no significant relationship between the types of job, age and education with bureauphile.

 Trust is considered a prerequisite for any effective social interaction and can prevent the interaction from falling into the well of abnormal behavior and cause peace and psychological security. The purpose of the current research is to identify the effective factors on increasing public trust in the police command of the Islamic Republic of Iran from the perspective of the Supreme Leader.

 This research is developmental-applicative in terms of type, which was designed by using qualitative method and theme analysis, themes related to public trust from the views, opinions and views of the Supreme Leader (Madazla Al-Aali) in the form of all themes. The basic themes were identified and extracted by the researchers after a detailed review of each source in the research environment according to the steps of the theme analysis method of Clark and Braun (2006), which identifies the themes inductively (based on data) and from the basic themes to the overarching theme. from part to whole) and to determine the reliability coefficient with the approval of experts, the Holstein method was used, and the value of this coefficient was estimated at 0.830.

 Based on the analysis of 646 primary codes, the research pattern consists of an overarching theme, 7 organizing themes, and 31 basic themes. The organizing themes are: behavioral factors, contextual factors, demographic factors, procedural justice, institutional factors, functional factors and attitudinal factors.

 In the intellectual system of the Supreme Leader of the Islamic Revolution, the reciprocity of existing relationships in the need for stable confidence and trust and promotion of public trust in government institutions, especially the police command, is quite obvious and clear in the topics obtained.

Obviously, the values of the do's and don'ts of the economic system are seriously challenged by crimes against the capital market. By committing such behaviors, trust between capital market actors is seriously damaged. Therefore, in addition to criminalization and punishment, criminal policymakers have a glimpse of capital market crime prevention. The present study seeks to investigate crime and its prevention in the capital market; Strategies to increase investor confidence. This research is descriptive-survey and causal in terms of applied purpose and data collection method. The statistical population of the present study is special investors in the capital market who have been selected by purposive sampling method and 384 people. To collect information, a researcher-made questionnaire with direct questioning mechanism, closed questions and multiple choice spectral type with grading was used and descriptive statistics was used to describe the main variables and inferential statistics was used to analyze the findings. Is. The results of the present study showed that the adoption of important measures such as substantive prevention, individualistic prevention, situational prevention, professional ethics education, public education of citizens, development of relevant regulatory regulations, use of substantive institutions can be effective in crime prevention in the capital market.

This research aims to investigate the drivers of trust in financial institutions. The current research was conducted using a library approach, which was conducted through the review of the existing literature of library studies, in this regard, the previous researches that were related to the research topic were identified and examined, and after analyzing the previous findings, the results of these studies show The various drivers of trust are classified into five groups: economic factors (such as financial crises), behavior and characteristics of financial institutions, consumer characteristics (such as demographic characteristics, financial literacy and their economic and political views). We conclude that it is important to distinguish between different financial institutions such as banks, insurance companies and pension funds. Because these institutions have very different business models, the drivers of trust in banks, insurance companies, and pension funds are different. Most research on trust in financial institutions has focused on banks. There are no studies that consider all of these potential triggers simultaneously. With this caveat in mind, confidence seems to depend on the state of the economy. Trust behaves cyclically and is negatively affected by financial crises. In addition, the behavior of financial institutions is also important.

One of the ways that government officials and government agencies can adopt to protect the rights of citizens is to deal effectively with citizens' complaints. Answering complaints is one of the forms of protecting the citizen's rights. This research seeks to provide an optimal model to gain public trust in the Customer Complaint System of The Inspection Organization of Iran. Dealing with complaints is aimed at serving the customers, and this issue is very important at the heart of government organizations in the Islamic Republic of Iran. This procedure is aimed at eliminating the weaknesses of information and culture building, creating a suitable platform for improving the level of satisfaction, preventing waste of time and extra traffic, and reducing the loss of human capital.

In this research, a survey method and a researcher-made questionnaire were used. The statistical population of this research was made up of customers and users of the named system in the Inspection Office in the northern Iranian Mazandaran Province. In 2016, 24,884 there were customers and users, of whom 378 individuals participated in this study. Questionnaires were distributed to the sample population based on systematic sampling.

The obtained results led to the development of a model. The compiled model to explain the changes in the success rate in gaining public trust in the intended complaints system showed a significant impact of external variables of customer characteristics and internal variables of technology, website quality, and organizational characteristics on public trust in the system.

In general, the results of the current research showed that by improving the quality of the website, the state of technology and the characteristics of the organization, the features desired by customers would be provided and their trust in the complaint system would increase. To design an optimal model to gain public trust in the system, the path analysis method and more difficult equations were used. Based on earlier research, 45 percent of customers do not complain even after expressing dissatisfaction, 50 percent complain but give up, and only five percent follow up on their complaints to get responses. By extracting the required information from the complaints, it is possible to evaluate the quality of services and overcome the negative points while strengthening the positive points. Dealing with complaints and investigating them is an effective tool for improving the quality of services (Mohadnia et al., 2013). It increases people's trust in the government. In this study, the level of trust in the Customer Complaint System of Inspection Organization was investigated. Based on the obtained results, factors related to technology, characteristics of the organization, the quality of the website, and also customer characteristics have a significant relationship with gaining public trust in the system. The customer's characteristics with the mediation of technology, i.e., the quality of the website and the characteristics of the organization, impact the trust in an inspection complaints management system.

The banking system is undoubtedly one of the most essential parts of economy. The financial healthfulness of the banking system is of utmost importance for the maintenance of the stability of economic system, financial system, the depositors’ interests, and the public trust. The selection and determination of the bank healthfulness assessment indices form one of the key stages of this process. The purpose of this study was to provide a financial system health model to prevent embezzlement and improve the public trust in the Iranian banks. In order to extract the main factors of this model, semi-structured interviews were used, where deep interviews with 16 experts of the finical and monetary domain were run. The participants of the study were the experts of monetary and banking domain who were selected through theoretical purposive sampling. Using Corbin and Strauss grounded theory, 16 categories and 35 concepts were extracted during the open coding stage. Next, in the axial coding stage, the paradigmatic model was provided based on the axial category, causal conditions, strategy, context, intervening factors, and consequences. Then, in the selective coding stage, the theoretical model derived from the research findings was introduced and explained. It was found solving the problems of the financial system had an important role in solving economic problems. One of the important issues related to every financial system is the provision of accurate and transparent information about its financial activities. The results showed that transparentizing the financial procedures improves organizational resources management, increases efficiency, and augments public trust.

The purpose of this study is to identify the indicators and components of trust in order to explain the model of trust institutionalization for Iranian public organizations. The present research is basic from users and audience dimension, exploratory from purpose dimension and cross-sectional from time dimension. Data collection technic is mixed method. Data were collected in the qualitative section through semi-structured interviews and in the quantitative section through a questionnaire. The interviews with 15 experts and thematic analysis resulted in 50 components. We, used a two rounds Delphi technique to validate the components and refine the indicators. We also used the content validity method to evaluate the validity of the research instrument in the qualitative phase of research and the retest method to assess its reliability. In the quantitative phase, face and content validity were used and data were analyzed by ratio test technique, confirmatory factor analysis and structural-interpretive equation method. The result of the research is a design of a model for institutionalizing trust in public organizations, which includes 9 main components and 49 indicators.

Public Service Motivation (PSM) is one of the theories that has been introduced via translation and studied in the field of public administration in Iran during the past decade. With 30 research papers covering the past three decades, James Perry is the most well-known researcher in this field. His theorization of this concept has evolved in different ways. He initially defined Public Service Motivation as “an individual's predisposition to respond to motives grounded primarily or uniquely in public institutions and organizations”. Later, he referred to it as “an individual’s orientation to delivering services to people with a purpose to do good for others and society”. In other words, he generalized the PSM to private sector workers. In the course of developing and shaping his theory, James Perry presented a sociological-psychological analysis of motivation in his latest theoretical research. In order to properly address and understand this theory and its objective, the present study explored the epistemic principles and non-epistemic grounds of Perry’s theory relying on the Fundamental Methodology, Perry’s writings, and what he himself has stressed. Findings show that Stryker's “identity” theory, the decline of public trust in the US federal government, the “quiet crisis” in the federal civil service, Perry's faith tradition, and his democratic ideology are the most important epistemic principles and non-epistemic grounds that shape this theory.

The importance of citizens’ perception and attitude toward state’s performance needs broad studies in this field. Various studies are conducted on citizens’ perception and attitude toward state, most of them have considered inefficiency of the state. A few studies addressed negative perceptions and attitudes toward public section while not related to state’s inefficiency. Present descriptive – correlational paper aims at studying the relationship between bureauphobia and Perceived national resilience. To this end, by surveying the citizens through a questionnaire, the phenomenon of bureauphobia and Perceived national resilience was identified. Then the relations between both variables were investigated. Research population consists of all 18 – 70 year-old citizens who had gone to public organizations at least one time in past year to receive services. Data was analyzed by drawing table and Chi2 test. The results suggest that distrust to states and employees in public section are not only related to the performance of public services and 31 percent of respondents have bureauphobia. Likewise, 31 percent of respondents had negative Perceived national resilience on threats. Finally, findings indicate that there is a significant relationship between Perceived national resilience and bureauphobia.

By more complexity of societies, types of trust are manifested including public trust, trust in state and trust in political entities.IT has made confronted communication more limiter, and build trust among citizens is more difficult.The aim of present research is to study the role of e-government services and good governance in creating citizens’ public trust.This is an applied research with correlation – descriptive method based on SEM.Research population consists of all 18-65 year-old citizens who have used government’ e-services at least one time. Finally, 89were selected as sample by Morgan table and simple sampling method.Data collection tool is a questionnaire that its reliability was confirmed by mix reliability and Cronbach’s alpha methods while its validity was confirmed by convergent and divergent methods upon confirmation by elites.Data analysis was conducted by SEM and using Amos22 software package. The findings indicate that the quality of e-services and good governance impacts on public trust positively and significantly while good governance plays a moderating role in the relationship between e-government and public trust.By expanding the quality of government’ e-services,communications, coordination and standardization of information and services provided on the side of accountability and transparency mechanisms to increase citizen's trust and consequently it is.

Corporate social responsibility is one of the debates which has drawn the attention of mast of researchers in recent years. The liable organizations choose procedures by making clear and giving appropriate responses against their operation to provide the trust and satisfaction with all their beneficiaries. The present study, is to explore the effect of corporate social responsibility on customer satisfaction mediated by public trust of municipal in Tehran. This research is an applied one and the data collection procedure is descriptive – quantitative. Based on the available Sampling method, 371 people of citizens who have resorted to Tehran Municipality were examined. LISREL and SPSS software were used for analyzing the data. The results showed that social responsibility had a significant effect on the customer satisfaction mediated by public trust, also The results showed that social responsibility had a significant effect on public trust and social responsibility had a significant effect on the customer satisfaction. The results of SEM also showed the collected data semantically fits with the conceptual made of the research

Several studies have been conducted on the negative image of public administration among citizens. Most of these studies have considered the government's inefficiency, and rarely has study the ambivalent look of citizens to public services. The purpose of this descriptive-correlational study is to conceptualize and identify it, was conducted in two stages. Initially, bureauphobia was verified by analyzing the information obtained from the evaluation of the performance of governmental organizations. In the next step, by survey the citizens, some of the individual variables that were effective on the bureauphobia were identified. The statistical population of the survey was all citizens 18 to 70. The research instrument was questionnaire and documents. Logistic regression was conducted. The results showed that distrust of the government and public sector's employees were not necessarily related to the performance of public services. The results showed that 29 percent of respondents were bureauphobia. Also, the results indicated that age, gender, education level, and times of referrals are related to bureauphobia, but income and type of occupation with bureauphobia are not significant.

Linguistic Justice is one of the emerging concepts in the field of social justice and organization justice. This concept emphasized on the necessity of having justice on in all Verbal and Linguistic tools. When the citizens do not understand the existence of justice in the words and manners of governmental managers of their own societies, They trust of the public managers will reduce and that social capital will reduce too. Accordingly, this research studies on the effect of linguistic justice of managers of governmental agencies on social capital brokered deals with public trust. Statistical Society of research includes the 26 Directorate of General of South Khorasan province, with a total of 2750 employees is the official contract that according to Morgan and disproportionate stratified random sampling, 338 samples were selected. Content validity of Questionnaires According to The experts confirmed the reliability of the questionnaire of linguistic justice, social capital and public trust based on Cronbach's alpha coefficient, respectively were 0.929, 0.950 and 0.9; The results showed a direct impact on social capital of linguistic justice was equal to 0.917 and in indirect impact due to public confidence mediator is equal to 0.120. Based on these results, managers of governmental organizations can improve the social capital of organizations by having linguistic justice in organizations and strengthen public confidence in the organization.

The aim of this paper is to analyze the impact of modern political marketing tools on national cohesion. In this study, researchers sought to study the concept of these variables in case of recognizing the relationship between them. This study has been in done in 6th region of Tehran. For collecting data, a survey method has been used which its construct and content reliabilities were tested. In addition, the validity of questionnaire’s items was verified by researchers, scholars and experts. Liserl software and Factor Analysis were used to assess construct reliability. The conceptual model of research includes modern political marketing tools as independent variables, and national cohesion as dependent and political participation and public trust as nuisance variables. As a result, this paper shows the significant relationship between modern marketing tools and national cohesion.

Among modern media the internet has an outstanding position. Quick prevalent of communication technology provide this question that, what Is the role of these communication tools about public participation, social and political change in around the world? In this study we evaluate effect of social media on transparency and public trust with the moderating role of public participation in practical way. Data gathering of this research is descriptive, in term of purpose is practical,Field studies is the type of this study and on how to collect the data requirements is a description of the survey research type. Research Population consists of Tehran university students where categorized random sampling method has been applied. For data analyzing used LISREL 8.54.the result of this study indicate effect of social media on civil and political participation and also effect of those on transparency and and public trust are meaningful and Be confirmed.

We are living in an era that decentralization in administering countries is reckoned as the cause of many problems. In many societies, the increasing number of citizens and politicians believe that decentralization can make their society more stable, democratic and economically advanced. Therefore, the aim of this research is to examine the relationship between administrative decentralization and public governance and that how variables of public accountability and public trust can affect on this relationship. The research is a kind of descriptive study in type of survey. Statistical sample of the research included 300 people who were selected by multi-stages clustering sampling and based on Cochran's formula. SPSS software was used to measure the reliability of the questionnaire and implementing descriptive statistics. Structural equations modeling method and software of Amos and Lisrel were utilized to test the research's hypotheses.  Results indicated that there is a relationship between administrative decentralization and public governance indirectly and through two moderator variables of public accountability and public trust.

The sense of separation and alienation from government agencies and citizens believe that the authorities and government agencies in their self-interest and the distance people are looking. A government agency can not be judged solely on the basis of good service, but the organization must take responsibility-political, environmental and social good. Government agencies have recently started a new generation of reforms that the general rule is named. This article, based on a qualitative study using data from the Foundation's strategy to study the factors influencing the formation of public governance in the province's public agencies. The results showed that the administrative decentralization as causal conditions and interact with the public accountability and public trust as a central phenomenon as a general rule strategy leads to the formation and the consequences are.