جستجوی مقالات مرتبط با کلیدواژه « تبلیغات دهان به دهان » در نشریات گروه « مدیریت »

 In order to provide effective financial and banking services, the use of information technology and the use of the Internet is inevitable, and the provision of banking services through electronic channels has increased competition in the banking industry. The purpose of this research is to investigate the customer's experience of receiving electronic services on electronic customer loyalty with the mediating role of brand trust and word-of-mouth advertising. This research is descriptive-survey in terms of practical purpose and data collection method. Its statistical population includes all the customers of Bank Mellat in Tehran, from which 379 people were selected by non-probability sampling. The data of this research was collected through a questionnaire (Yasin et al., 2020; Lee et al., 2020; Javed et al., 2019; Augusto and Torres, 2018). The validity and reliability of the questionnaire was confirmed through Cronbach's alpha. SPSS and Lisrel software were used in data analysis. The findings showed that customer experience has a positive and significant effect on brand trust and electronic word-of-mouth advertising. Customer experience, brand trust and electronic word-of-mouth advertising have a positive and significant effect on electronic loyalty. The results showed that customer experience indirectly has a positive and significant effect on electronic loyalty through brand trust and electronic word-of-mouth advertising.

Focusing on "the residents' support for the development of health tourism" as a variable that could be considered by marketers to increase demands for this kind of tourism, this study sought to investigate the variables affected by the residents' support and prepare a fuzzy cognitive map of such factors using a systemic model. To this end, the aforementioned variables were identified using the Delphi technique. Then, the research model was developed and analyzed using fuzzy cognitive mapping. The findings of the study suggested that the residents' support affected factors such as the destination image, tourist satisfaction, tourist loyalty, positive advertisements by word of mouth, perceived quality of services, tourists' emotional solidarity with the residents, and spatial belonging of tourists to destinations. Moreover, the results of fuzzy cognitive mapping showed that in a system consisting of the above-mentioned variables, the residents' support played a significant role in tourist loyalty and positive word-of-mouth advertisement, with its impact being greater than that of satisfaction or even service quality. In other words, winning the residents' support is a priority in this regard. Moreover, residents' support affects other relevant factors, including perceived quality, tourist satisfaction, spatial belonging, and emotional attachment. Therefore, gaining the residents’ support is highly recommended to be considered in marketing health tourism. Considering the research gaps in this field, the results of the current study could be used for enriching the related literature.

One of the most important challenges of tourism industry in Iran is developing sustainable relationships with tourists. In this way, paying attention to the quality required by tourists and achieving proper identity for the destination is important. Therefore, the aim of this study is to explain the role of destination quality on tourist behavioral intentions, focusing the mediating role of destination brand identification. The statistical population of the study is domestic and foreign visitors from selected cities of Iran from October 2019 to May 2020. In order to collect data first, purposive sampling method was used to select cities and then using convenience non-random sampling method tourists were questioned. Content validity and reliability of the questionnaire (with Cronbach's alpha 939٪) were confirmed. Finally, 415 acceptable researcher-made questionnaires were collected to perform analysis by structural equation modeling method. Findings show quality with its three dimensions affects destination brand identification, tourist satisfaction and behavioral intentions (intention to revisit and word of mouth). Destination identification also effects on satisfaction and behavioral intentions. According to the results, tourism destinations should provide the quality needed by tourists in order to create a sense of belonging in the tourist and cause tourist satisfaction, word of mouth and intention to revisit the destination.

In the current competitive era, one of the most important factors for the success of travel agencies is customer loyalty to the services provided by them. Therefore, the quality of services provided by travel agencies, given that a large number of service recipients believe in the suggestions of friends or family more than any other type of advertising, can affect the customer's intention to buy. Accordingly, the main purpose of this study is to investigate the mediating effect of word of mouth on the impact of service quality on customer purchase intention in airline travel agencies in Bushehr province. The research is applied and descriptive-correlation in terms of purpose and method, respectively.The population of the study encompasses customers of travel agencies in Bushehr province. A random sampling method was adopted to distribute and collect the required data. The data were collected through distributing questionnaires among 384 customers. The validity of the questionnaire was confirmed through convergent validity and its reliability was confirmed through Cronbach’s alpha method for the whole questionnaire (0.9). Data analysis was performed with structural equation modeling (SEM) using SmartPLS software. According to the data analysis results, 41.4% of the total effect of service quality variable on customer intention to buy in airline travel agencies in Bushehr province indirectly explained by word of mouth variable.

A large number of audiences and members of virtual social networks have caused the success or failure of many large businesses that their performances depend on virtual platforms. Since previous researches viewed customer relationships with service providers as their social capital, the present study develops a model to measure the effects of interactivity and media richness (as features of a virtual social network) on the dimensions of social capital, then explains the effect of this form of capital, which is influenced by the social network, on marketing variables, including loyalty and word of mouth. This research is quantitative in terms of the main strategy, applied in terms of the purpose and descriptive and correlational in terms of data collection method and analytical technique. The statistical community consists of followers of Alibaba Tourism Services Holding Instagram page. The sampling method is random and the sample size according to Cochran's formula with an error level of 0.05 is 385 people. In order to collect the data, a questionnaire with a reliability of 0.941 was used and the validity of the questionnaire was confirmed by management professors. Data analysis was performed using SPSS vs.26 and Amos vs.22 software with structural equation modeling approach. Findings show that a high level of interaction and media richness in the Instagram network can lead to the enhancement of the relational capital of service providers. This type of social capital underlies the attitudes and loyal behavior of customers and word of mouth.

Seeding is the introduction of a new product to a portion of consumers (seeds) before it is widely introduced to the market, and is one of the most important drivers in the design of marketing campaigns and effective word-of-mouth advertising. This research aims to identify different dimensions of seeding through meta-synthesis. For this purpose, 68 articles that had studied the subject of seeding were selected and coded on the concepts extracted from them. In the analysis of chosen researches, from 189 primary codes, 90 indicators (selective code), 18 components (sub-dimension), and five dimensions (main component) were identified. For the first time in this paper, different dimensions of seeding were investigated by the meta-synthesis method. According to the reviewed articles, the concepts extracted from the literature are: 1) Factors affecting seeding with 33 indicators and seven components that are target community characteristics, target community homogeneity, message nature, environmental conditions, internal conditions, marketing tools, and implementation strategies; 2) Characteristics of seeding target market with 21 indicators and three components that are consumer characteristics, customer nature and characteristics of individuals; 3) Communication and networking of seeding with 15 indicators and three components that are a big picture of seeding, position of seeding and nature of social network; 4) Seeding and growth and development with 12 indicators and three components that are value creation, market growth and development and product growth and development; And finally 5) Seeding and marketing with nine indicators and two components that are marketing tools strengthen and customer experience strengthen.

Today, for various reasons, the tendency of people to eat in restaurants has increased dramatically, and this industry has found a special place in people's lives. Obviously, in today's vast market, the success or failure of any business, including restaurants, depends on customer behavior, so it is more successful for a restaurant to do better in retaining its customers and become current brand advertisers as its current customers grow and develop. In this way, in addition to increasing the customer's share of purchases (share from the customer's pocket), also improve its open share. For this purpose, this study has been designed to investigate the effect of perceived quality and perceived value on word of mouth. . This research is descriptive in nature and applied in terms of purpose and the data have been collected by survey and documentary methods. The statistical population of this study includes people who have eaten at least once in restaurants in Rasht. To determine the sample of this research, simple cluster and random methods were used to select restaurants and the available method was used to select customers. The hypotheses of this research have been tested through structural equation testing. The results showed that perceived quality and perceived value have a positive effect on satisfaction and satisfaction on loyalty and commitment. The positive effect of satisfaction and commitment on word of mouth was also confirmed. The positive effect of commitment on loyalty was also proven. It should be noted that the effect of loyalty on word of mouth has been rejected in this study.

While numerous research has been done on the status of health tourism in Iran, a few research has been conducted on the factors influencing travel intention for health tourism. The objective was to study the impact of risk propensity on the travel intention for health tourism with the mediating role of word-of-mouth advertisement and destination trust. The sample size was 483 samples, based on the Krejcie and Morgan table and data was collected using non-random sampling method. Content and face validities as well as confirmatory factor analysis and reliability (Cronbach’s alpha) were confirmed. The reliability of the scale was obtained as 0. 88. The hypotheses were examined by partial least square path analysis, using SmartPLS 2. 0. M4. Risk propensity impacts intention for health tourism, word-of-mouth advertisement, and trust in destination. Moreover, word-of-mouth advertisement and trust in destination have a mediating role in this model.

One of the most important factors for making distinction in the competition between brands is to create consumers desire for the brand and coordination between their perceptions and expectations about products and services that brands provide. In this context, paying attention to brand personality and various personality traits which is considered for it and also the relationships between brand personality and the other variables that effect people's perception and interest such as brand love, loyalty and word of mouth is too important. The purpose of the present research is to investigate the impact of brand personality on brand love, loyalty and WOM by a new scale for brand personality and also to determine the most important dimensions of brand personality in this relation. The present study is descriptive in nature and practical in purpose and it's established by survey research method. The statistical populations of the present study include all online retailers and chain stores in Tehran. The research's data is collected by questionnaire andStructural equation modeling with Partial Least Squares approach is used for the analysis of data. The result of the research indicates that in both societies, brand personality has significant effect on brand love and loyalty. In the first society it has indirect effect on WOM and in the second society it has direct and indirect effect on WOM. The most influential brand personality dimension has been responsibility, and then activity and emotionality in both societies and the Aggressiveness dimension has had little effect. The mediating role of brand love and loyalty in the relationship between the two variables of brand personality and WOM has confirmed. Brands should pay the most attention to responsibility dimension in order to make brand love and loyalty in consumers by showing responsibility and stability. Also, Emotionality and Activity dimensions should be considered in brand personality presentation.

In today's competitive world, organizations need their customers' satisfaction and loyalty to survive, with their demands fulfilled. Increasing social and environmental awareness has led consumers to take advantage of goods or services that, in their view, have sustained issues from companies that produce those goods and services, and have a sustainable performance. Companies also need to operate in the sustainable supply chain in order to achieve sustainable performance. On the other hand, given the nature of the activity of active companies in the field of fertilizer and agricultural poisoning, this issue is of great importance to them. Therefore, the purpose of this study is to investigate the effect of sustainable supply chain management on the sustainability performance of active companies in the field of fertilizer and agricultural toxicology, and finally, the satisfaction of loyalty and oral advertising to their customers' mouths. In order to collect the data, a questionnaire was distributed among the managers and customers of the companies producing and distributing fertilizer and poison distributed in order to test the hypothesis. Structural equation modeling and SMART-PLS software are used. The results of the hypotheses test indicate confirmation of the effect of sustainable supply chain on the firm's sustainability dimensions. Also, two dimensions of three dimensional dimensions of sustainability, namely environmental and social dimension, affect customer satisfaction and through satisfaction of loyalty and word of mouth advertisements to customers Affect. But the economic dimension has no effect on satisfaction and this hypothesis has been rejected. The results of this study provide a clear understanding of the relationship between sustainability with the firm's sustainability and customer behavior.

The growing demand for computer games, especially mobile games, has encouraged many developers to produce and release a variety of these games. Game developers have attractive ideas for producing a mobile game, and often technically it can be produced in the country, but the main problem is the product delivery and marketing. This paper examines the impact of key decision-making parameters on mobile gaming marketing, such as the investment, quality of word of mouth advertising, satisfaction, loyalty and user preferences, on game installation and profitability. Modeling and simulation were performed using the system dynamics method and the results of sensitivity analysis indicated that the profit and active installation of mobile game is highly sensitive to the initial capital, the view price, the in-app payments and the rate of customer acquisition, and the game’s ad-absorbing rate. It was less sensitive to legal reserve rates and consumer preferences. Also, word of mouth advertising increased the profitability of the game by increasing the game’s installation rate, and the quality by reducing the uninstallation rate. Another interesting result from the modeling was that game developers would not gain more profit if they entered the preferred genre, as other competitors entered the field and the market share was shared among market developers.

Today, online shopping has emerged as one of the most profitable e-commerce applications. So, it is essential to examine and understand factors affecting the consumer behavior in online shopping. Therefore, the present study has examined factors affecting the consumer online shopping behavior according to the Unified Theory of Acceptance and Use of Technology2 (UTAUT2). The statistical population of the research was the customers of Digikala online store in Khuzestan, and a questionnaire was used to collect the initial data. Using the relevant formula (for an unlimited community), the samples size was 384 customers. After collecting the data, the hypotheses were analyzed by structural equation modeling (SEM) through using Amos 23 software. The results showed that the variables of price value and trust had significant and positive impact on the intention to use online shopping. The habit variable had a positive and significant impact on both the intention to use and use behavior. Also, the trust variables had a positive and significant impact on the word of mouth advertising. Finally, the word of mouth advertising and the intention to use had significant and positive impact on use behavior. At the end, based on the results, some suggestions are made.

The purpose of this study is to provide a model to identify the relationship between word of mouth and tourists’ trust with customer-based brand equity in the hotel industry of Shiraz. This research is descriptive-survey and non-random sampling was used. The Sample size is 384 Iranian tourists who traveled to Shiraz and used hotels and accommodation. At first, indicators related to the dimensions of tourists’ trust in the offline domain were extracted, categorized and finalized by systematic review. Then a questionnaire was designed. After distributing the questionnaire, data were analyzed using SPSS and Smart PLS software. By systematic review, three dimensions of destination characteristics, destination staff characteristics and tourist characteristics were considered for trust. The findings indicate that tourist trust mediates the relationship between word-of-mouth advertising and customer-based brand equity.

In developing economies, the attention of luxury goods by the middle class is a huge factor in earning an income and creating an economic cycle. In recent years, the interest in luxury cars has increased dramatically in Iran. The purpose of this study is to investigate the effect of brand emotional attachment on the behavioral reactions of luxury car buyers in Tehran, that It examines the impact of its three dimensions (brand interest, brand connect and brand passion) on the dimensions of behavioral response (change intentions and WOM). For this purpose, questionnaires set based on research work by Albert and et al. (2009) and Athanassopoulos and et al. (2001) and was distributed among the buyers of luxury cars in Tehran in a multi-stage cluster that 384 questionnaires were analyzed. Structural equation modeling results shown that brand emotional attachment has positive effect on word of mouth but does not affect change intention and also, Brand passion, brand attachment have a positive impact on word of mouth and change intention but brand interest has no effect on word of mouth advertising and change intention.

Considering the importance of the role of advertising on social networks, especially for tourist services organizations, the purpose of this research was to investigate the effect of two factors of social interactions and information sources on purchase intention of tourism products and services in cyberspace. Statistical population is all the people who are active members of advertisement channels of tourism services in social networks of Telegram and Instagram. Random sampling method and Cochran formula were used for obtaining the sample size, and library and field methods were employed for data gathering. This study is a descriptive- correlation applied research. Data was collected using researcher questionnaire that was collected by convenient sampling from 390 people making the sample population. The questionnaire validity was confirmed by the related experts and reliability was evaluated by a pilot study from 30 respondents within statistical population; it was 0.8 after calculating Cronbach’s alpha and compound reliability. The results show that the information source has a positive and meaningful on attitude toward information usefulness. On the other side, social interactions have a positive and meaningful effect on customer’s subjective norm. Also, information source and social interactions have a positive and meaningful effect on word of mouth.

The aim of this article is to investigate the effect of consumer perceived values on brand love and its consequences along with explaining the mediating role of brand identity in this regard. The present study is descriptive- survey and in terms of purpose is applied. The population of this study is customers of luxury brands in Tehran. The research data were collected from non-random and available sampling at the stores offering luxury brands in Tehran during the winter of 2018. Results show that actual self-congruence has the greatest impact on emotional attachment to the brand. Therefore, a sense of enthusiasm for a brand occurs when the brand is able to initially reflect the inner personality of the consumer, and then can help to enhance the person's inner identity in his social environment. Research Limitations: The use of self-report measures in data collection, especially in relation to the consequences of brand- love and limited literature on the subject of research, are among the main constraints of this research. Managerial Implications: Evidence suggests that, while hedonic values are the only direct stimulus of passionate love towards a brand, but for a sustainable relationship between consumer and brand, Utilitarian values can also, by strengthening brand identity, play a significant role in creating love for a brand. Brand love is also associated with important consequences, including loyalty, word-of-mouth advertising, and willingness to pay a price premium. Little research has focused on the antecedents of brand love, especially the importance of identity construct to create high levels of love. On the other hand, the major studies have focused on hedonic values of consumer and only few studies have examined logical values in this field. Therefore, the present study aims to eliminate these gaps.

The aim of current research investigation is to investigate the effect of Word of mouth advertising on customer preferences in the industry flour milling companies in East Azerbaijan province respectively. The population of this research is to supply, all buyers to store flour in the province during December 1395, have been referred. Unlimited because of the number of the population, sample of 196 individuals was selected. Collect data, questionnaires. To analyze the data collected, SEM was used for collected data analysis using SPss & Lisrel software's. Findings of the study indicated positive and significant effect of word of mouth on customer’s preferences, Brand associations and brand awareness, positive and significant effect of brand awareness on customer’s preferences. Moreover, in this study the intermediary role of the brand awareness confirmed in the relationship between word of mouth and the customers’ preference in choosing and buying flour brand in East Azerbaijan.

Viral marketing, relying on word of mouth principle is an advertising or a way to publish it on the Internet or mobile networks. The main objective of this article is to explore and prioritize important factors affecting viral marketing in the context of mobile applications. Meta-synthesis technique was used to explore the important factors affecting viral marketing and then using Fuzzy Delphi to determine the significance of the factors. The population of this study in the quantitative section was experts working in the field of viral marketing in the mobile application industry who have been selected by snowball sampling method. In the meantime, 30 experts were selected. The results of meta-synthesis method showed 26 important factors. By using Fuzzy Delphi, 12 factors including speed of message, attractiveness of message, ability to communicate with the product, morality, reliability of the source or validity, personality of the recipient, motivations of people, emotions of people, culture, brand reputation, brand strength as well as brand image were the most important factors

Nowadays, due to the sharp increase in competition and expansion of competitive markets, customer lifetime value has become one of the main topics in customer relationship management. The models which have been used so far for the estimation of customer lifetime value and segmentation of customers do not include all aspects of customer value. The main purpose of this study is to assess the impact of customer’s value on other customers through estimation of customer referral value and then provide appropriate marketing strategies for each segment of customers based on their value in the broadband internet access services industry. Using the data obtained from a firm operating in the industry, it will be shown that the customers who have the largest transactions (i.e. those who have the highest lifetime value) are not necessarily the best marketers. The statistical population of this study included all customers of a telecommunication firm in Tehran and all members of the population were selected as the sample. The required data were obtained from reports of the customer database of the studied firm using MySQL, PHPMyAdmin, and Tableau. All data were statistically analyzed in IBM SPSS Statistics 22. Using the results of this study, it will be shown that a better understanding of customer value allows firms to target their marketing campaigns more properly and gain higher profits from their marketing investments.